Arrow Air Conditioning Privacy Policy

Arrow Air Conditioning Privacy Policy- Overview

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or social media? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.


  • When Do We Collect Information

    We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.

  • How Do We Use Your Information

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, fill in a contact form, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:



    To send periodic emails regarding your order, news or other products and services.

    To follow up with them after correspondence (email or phone inquiries)


  • How Do We Protect Visitor Information

    We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

  • Do We Use 'Cookies'?

    Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:



    - Keep track of advertisements.

    - Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser’s settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders.



    Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 



    Third-party links We do not include or offer third-party products or services on our website.



    Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future. 



    Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our homepage or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above. 



  • Users Will Be Notified Of Any Policy Changes

    On our privacy policy page

  • Users Are Able To Change Their Personal Information

    By emailing us.

  • How Does Our Site Handle Do Not Track Signals?

    We honour do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

  • Does Our Site Allow Third-party Behavioural Tracking?

    It’s also important to note that we allow third-party behavioural tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13. 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email



  • Within 1 business day

We will notify the users via in-site notification



  1. Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.



CAN-SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:



Send information, respond to inquiries, and/or other requests or questions.

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM we agree to the following:



NOT use false or misleading subjects or email addresses.

Identify the message as an advertisement in some reasonable way.

Include the physical address of our business or site headquarters.

Monitor third-party email marketing services for compliance, if one is used.

Honour opt-out/unsubscribe requests quickly.

Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, or email us at service@arrowairconditioning.com.au and we will promptly remove you from ALL correspondence.



Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below.

service@arrowairconditioning.com.au